Review management software for restaurants
Ask for more Google reviews at the bill, every reply in your tone of voice, your best reviews posted to social automatically — and one weekly look at where you stand against the restaurants around you.
No credit card · cancel anytime · set up in less than 15 minutes
Where you stand
How many reviews do you need for the top 3 in your neighbourhood?
When someone types 'best restaurant near me', Google only shows the top 3 — and almost nobody scrolls past those first three. If you're not in that list, guests simply won't see you. See how many reviews you need to break into the top 3, and what it's costing you in revenue until you get there.
Your restaurant
The number 3 in your neighbourhood
Your revenue
reviews needed
At 10 reviews/week
29 weeks
At 25 reviews/week
12 weeks
extra revenue per month (indication)
Harvard Business School research (Luca) found one star is associated with 5–9% more revenue for independent restaurants. We scale that back linearly to +0.1 star on your estimated monthly revenue of $136,800. An indication, not a promise.
80% of their visibility score
Google doesn't publish its ranking formula. We use rating × log10(reviews + 1) as a proxy for how volume and rating weigh together in the local pack.
Overtake radar
See who's about to overtake you — before it happens
A restaurant two streets away collects 30 reviews a month, you collect four. In five months they sit above you in Maps. We project that forward and warn you in time.
Overtake radar
Example neighbourhood · 6-month projection
- 1
Trattoria down the street
4.7★ · 412 reviews · +26/mo
Overtakes you in 1 mo - 2
New spot nearby
4.8★ · 188 reviews · +44/mo
Overtakes you in 1 mo - 3
Brasserie on the corner
4.6★ · 338 reviews · +31/mo
Overtakes you in 1 mo - 4
Your restaurant
4.5★ · 296 reviews · +4/mo
You — 4 reviews/month
How it works: every week we read the rating and the review pace of the restaurants around you, then project it forward. The moment someone is on course to pass you, you get an alert with how many reviews per week you need to stay ahead.
The RecensioAI engine
One turning circle in your restaurant
Ask, filter, reply, share, rise. Every step feeds the next — and the kitchen doesn't notice a thing.
- 01
Ask at the bill
A QR on the bill, receipt or table card. One tap and the guest is in Google — before they've even left.
- 02
Filter the criticism
Wasn't it great? The guest picks private feedback. It lands with you, not on your profile.
- 03
AI replies in your tone
Every review gets an answer within minutes, in the guest's language and your restaurant's tone of voice.
- 04
Best reviews become marketing
Five-star reviews go out automatically to Google Posts, Instagram and Facebook — in your colours and logo.
- 05
You climb in Maps and in AI
More fresh reviews, more activity, more signals. You rise in Google Maps and get named by AI assistants.
Every step feeds the next one. All you do is look at what comes out.
Reputation management
Restaurant reputation management: everything a guest reads about you, in one place
Restaurant reputation management is more than counting stars. It's your rating in Maps, the replies under your reviews, the photos, the opening hours, the menu that's online and what an AI assistant says about you. Together those signals decide whether someone searching for "best Italian nearby" ends up at your table or two streets away.
- Reviews from Google and other platforms in one inbox
- Every reply written for the next guest reading along
- The signals that feed your Maps position: rating, pace, freshness
- A weekly check on whether AI assistants name you
Restaurant reputation management in practice: reviews, replies and your Google profile kept current between two services, set up in less than 15 minutes.
Live
A review lands. Watch the reply type itself out.
No queue, no catching up after service. Within seconds there's a reply that reads like you wrote it.
SophieNew review · just landedLovely meal, the gnocchi was fantastic. Only downside: we waited a long time for the bill.
The keywords aren't there by accident
We strategically place keywords in every reply — your dishes, your cuisine, your city. Google reads those replies too, so the more relevant words live on your profile, the more often you surface when someone searches for them. Always written naturally, never stuffed.
AI replies
Every review is a chance to convince the next guest
Your reply isn't for the reviewer. It's for the next hundred guests deciding whether to book with you. Research shows that a calm, professional response to criticism — even when it feels unfair — creates more sympathy and trust among future customers than no reply, or an emotional defence. Our AI learns your tone, takes responsibility where needed, and keeps every answer focused on the reader who still has to choose.
Best carbonara in town and the staff were so kind. Definitely back soon!
Reply in your tone of voice
Posted automatically or sent for approval first
Thank you — that means a lot to the kitchen! We still make the carbonara with guanciale and pecorino, exactly as it should be. Let us know when you're coming and we'll save your favourite table.
A happy guest is your best marketer
A 5-star review is a gift — but only if you reply. A short, specific thank-you invites the guest back. And a guest who returns leaves more reviews and tells their friends. Turn one happy guest into a regular.
Replies in the guest's language:
NLENDEFRITES+6Sentiment
Know what guests really mean — and who makes the evening
Hundreds of reviews become one clear picture: which themes carry your rating, which staff get praised or blamed by name, and which three changes pay off most.
Sentiment · last 90 days
+9 vs last quarter
Example view based on a restaurant profile. Your own dashboard shows your real reviews.
What guests talk about
"The handmade pasta is genuinely what sets them apart from other Italians here."
Staff mentioned by name
Guests name your people. We count those mentions so you know who makes the evening — and where someone needs support.
Sofia
Front of house
34 mentions · 33 positive · 1 negative
"Sofia still remembered us from last month — that feels special."
Share this with your team
Marco
Chef
21 mentions · 20 positive · 1 negative
"Chef Marco came by the table to ask how it was. Class."
Share this with your team
Luca
Server (evening shift)
12 mentions · 4 positive · 8 negative
"Our server seemed rushed and forgot our drinks twice."
Coaching needed here
We only show names guests write in their own review, always with the review attached. Nothing is invented or interpreted without a source.
What will move the needle most
Ranked by expected impact on your rating
- Big impactOne shift to change
Add one cook on Tuesday and Wednesday evenings
34 of the 43 waiting-time complaints come from Tuesday and Wednesday. This theme costs you an average of 1.4 stars in every review that mentions it.
- Big impactOne conversation
Coach the evening service on table rhythm
8 of the 12 mentions of Luca are negative, all after 8pm. Sofia scores 33 out of 34 positive in the same shift — the pattern sits in the shift, not in the restaurant.
- Quick winMenu tweak
Move the handmade pasta to the top of the menu
92% of all kitchen mentions are positive, and the pasta gets named most often. That's your strongest story — let guests see it first.
That's the difference between reading reviews and using them: you don't get a pile of opinions, you get three things you can change on Monday.
Private feedback
An off night belongs in your inbox, not on your profile
Guests can always post publicly. But those who'd rather tell you directly get that route too — and then you can still make it right.
What the guest sees
Thanks for being honest
Would you tell us what could have been better? This goes straight to the owner and is not published online.
We follow Google's guidelines: anyone can always leave a public review. We simply also offer the guest a private route.
What you see
30 minute wait for a starter, Tuesday evening. Food was good though.
Suggested reply
Hi Bas, thank you for telling us directly. Half an hour for a starter isn't how we want to work — we've adjusted Tuesday kitchen staffing. May I invite you back on us so we can get it right?
- You hear it within minutes, not next week on Google.
- You get the chance to win the guest back — with an invitation or a conversation.
- Patterns become visible: waits on Tuesdays, one dish, one shift.
Your guest sees the question in their own language
An Italian table, two German couples and an American family on the same evening. The review page reads the language of their phone and shows up right — you choose nothing, and nobody drops off because they don't understand the question.
- Detected automatically — no language picker, no extra step.
- Private feedback and the thank-you email follow that same language.
- The reply to their review is written back in that same language.
Also Portuguese, Polish, Swedish, Danish, Finnish, Norwegian, Malay, Arabic and Chinese.
Osteria Nostra
4.8·612 reviews
How was your experience at Osteria Nostra?
Share your experience publicly
Post a public review on Google — it takes less than a minute.
We'll only use this to keep you in the loop.
Or leave a review on
Send feedback privately
Prefer to share directly with the business? Your message goes straight to the owner.
Send private feedbackEvery review is a lead
Your reviewers are your warmest guest list
A truffle night, a new winter menu, filling a quiet Tuesday: email the guests who already liked you instead of advertising to strangers.
Osteria Nostra
to marieke@example.com
Truffle night — 14 November, 18 seats
Our regulars get first pick
Hi Marieke,
You left us 5 stars in September — so you hear this first. On 14 November we're doing a truffle night: four courses, small tables, and our chef talking you through every plate.
18 seats. Regulars get to book 48 hours early.
Guests who left 4–5 stars in the last 6 months
The segment is built automatically from your reviews and guest contacts.
A guest who writes a review just handed you their email address and their opinion. That's the warmest list you own — warmer than any ad audience. We keep those contacts tidy; you email them when you actually have something to say.
Social posting
From five stars to a post — without you
Your best review this week is your best ad
Five-star reviews are turned into a post for Google, Instagram and Facebook automatically — in your colours, with your logo and your typeface. No designer, no Canva, no evening lost.
- You choose: post automatically or approve first.
- Only reviews from the star rating you set.
- Google Post, Instagram and Facebook in one go.
Swipe for Instagram and Facebook →
Updates as you type. Reviewer name, review and reply come from the actual review when posted.
AI visibility
Guests increasingly ask an AI for a restaurant
"Where do I eat good Italian tonight?" gets typed into ChatGPT as readily as into Google. We check weekly whether you get named there.
Get found inside AI answers
4 engines · checked weekly
What guests type in
- "Where can I get good Italian food near me tonight?"
- "Nice restaurant for a dinner with 8 people?"
- "Best terrace with a kid-friendly kitchen around here?"
What we check per engine
- Are you named when a guest asks for a restaurant in your area?
- What does the AI say about you: cuisine, price range, atmosphere — and is it right?
- Which sources does the engine cite, and are you listed there?
- Which competitor gets named instead of you?
AI assistants lean heavily on fresh reviews, a complete profile and directory listings. That's exactly what this platform keeps in order — so you work on Google and on AI in one move.
Integrations
Works with the systems you already run
Your POS and reservation system know when a guest is done. That's exactly when the review request goes out.
Toast
POS
Square
POS
Lightspeed
POS
OpenTable
Reservations
Zapier
Everything else
Business Profile
Not seeing your system? We connect to more than 6,000 systems through Zapier — POS, reservations, mailing list or accounting. And if it truly doesn't fit, we set it up with you during onboarding.
Works with your restaurant stack
Read per system exactly what gets connected and how you set it up.
One client. Less than a year. The numbers.
We don't publish invented testimonials. This is one client we've tracked from day one — with numbers from their own Google profile.
Ristorante & Pizzeria La Sardegna
Italian restaurant·3.8 → 4.3
revenue
more reviews
Google reviews (4.3★)
Revenue and review growth reported by the owner. Google metrics measured from the connected profile.
Read the full case studyPricing
One flat price a month. No commission on your guests.
Start with 14 days free, no credit card. Then pick the plan that fits the size of your venue.
For one restaurant that wants to grow
Everything automatic: the ask at the bill, AI replies in your tone, sentiment and social posts.
About $2.57 a day
1 location
- Unlimited review collection via QR, POS and reservations
- AI replies to every review, in the guest's language
- Sentiment per theme and per staff member
- Automatic social posts and AI visibility check
- Done-for-you Google Business Profile management
No credit card needed · cancel monthly
For several venues under one roof
One dashboard for all your venues, with a comparison per site and per team.
About $1.97 a day per location
3 locations included
- Everything in Pro, for 3 locations
- Compare rating, review pace and sentiment per venue
- Roles and access per manager or venue
- Add extra locations easily
- Priority support and onboarding
No credit card needed · cancel monthly
Our promise: never more than a table for two a month
We keep the price deliberately low, because we know how hospitality margins work. What you pay here in a month is covered by a single table for two — and that table walks in because you rank higher, have fresh reviews and answer every guest. If it costs more than that, it stops being software and becomes overhead. So we keep it at two covers.
Prices exclude VAT · 100% deductible as a business expense
Compare
RecensioAI compared to Ovation, Birdeye and Marqii
All four revolve around reviews, but they solve different problems. Ovation starts at SMS feedback, Birdeye is a broad platform for every industry, Marqii mostly keeps your menu and listing data in order. We're built around one restaurant's review engine: asking at the bill, replying in your tone, and seeing which neighbour is catching up.
Built for restaurants (bill, table QR, service moments)
AI replies to reviews in your own tone of voice
Private feedback route alongside the public review
Best reviews auto-published as social posts
Sentiment by theme and by staff member
AI visibility: are you named in ChatGPT, Gemini, Perplexity?
Menu and listing sync across dozens of directories
Overtake radar: which neighbour is about to pass you
Dutch, English and a multilingual guest review page
Start on your own, without a sales call
| What a restaurant needs | RecensioAI | Ovation | Birdeye | Marqii |
|---|---|---|---|---|
| Built for restaurants (bill, table QR, service moments) | ~ | |||
| AI replies to reviews in your own tone of voice | ~ | |||
| Private feedback route alongside the public review | ~ | |||
| Best reviews auto-published as social posts | ~ | ~ | ||
| Sentiment by theme and by staff member | ~ | ~ | ||
| AI visibility: are you named in ChatGPT, Gemini, Perplexity? | ~ | |||
| Menu and listing sync across dozens of directories | ~ | |||
| Overtake radar: which neighbour is about to pass you | ||||
| Dutch, English and a multilingual guest review page | ~ | ~ | ||
| Start on your own, without a sales call | ~ |
Comparison based on publicly available information on the Ovation, Birdeye and Marqii websites (August 2026). ~ means partial, or only in a higher tier. Features change; check with the vendor if a row matters to your decision.
Step by step
Restaurant review management in four steps
Review management for a restaurant breaks down into four movements. Each step has its own guide, so you can read exactly what you need right now.
Ask
The review ask lands at the bill, on the table QR or through your POS.
Reply
Every review gets a reply in your tone — written for the guest who reads it later.
Rise
Rating, pace and freshness decide your spot in your neighbourhood's local pack.
Build out
Review management becomes reputation management: profile, photos, AI visibility and your wider online picture.
Getting started
Less than 15 minutes to set up. That's it.
We know how busy a restaurant is. So everything runs automatically and all you do is look at the result on your dashboard.
- Asking for reviews at the billThe app does it
- Replying to every reviewThe app does it
- Posting the best reviews on socialThe app does it
- Watching competitors nearbyThe app does it
- Keeping your Google profile currentThe app does it
- The whole setupunder 15 min — you
FAQ
Questions restaurant owners ask
Scan your restaurant and see where you stand
A free scan of your Google profile: rating, review pace, the restaurants around you and your AI visibility. After that you can try everything free for 14 days.
No credit card needed · cancel whenever you want
Keep reading
Research: 46,662 Google profiles
Our own research into what local businesses in the US and Europe actually publish on their profile.
Read moreCompare review management software
See which Google review management software fits your business — features and pricing compared.
Read moreHow to get more Google reviews
10 proven strategies to collect more 5-star reviews on Google Maps.
Read moreFree AI review reply generator
Paste any Google review and get an instant, professional response — choose tone, length and language.
Read moreReview Management Software for Restaurants | RecensioAI
Review management software built for restaurants: more Google reviews at the bill, AI replies in your tone, private feedback and social posts. 14 days free.
Review management software for restaurants
For a restaurant, review management comes down to three moments: the ask at the bill, the reply to every review, and the overview of how you compare to the places around you. RecensioAI handles all three automatically and connects to your POS or reservation system, such as Lightspeed, Toast, Square, OpenTable, TheFork, Formitable and Resengo.
Top 3 in your neighbourhood
Local pack visibility relates to your rating and your review volume. We approximate it with rating × log10(reviews + 1) and calculate how many reviews you still need to match the number 3 nearby. Harvard Business School research found one star is associated with 5 to 9 percent more revenue for independent restaurants.
AI visibility for restaurants
Guests increasingly ask ChatGPT, Gemini, Claude and Perplexity for a restaurant suggestion. Those assistants lean on fresh reviews, a complete Google Business Profile and directory listings. We check weekly whether you get named and what is said about you.
Frequently asked questions
- What is review management software for restaurants?
- It's one place where you ask guests for a review, every review from Google and other platforms arrives, AI replies wait in your tone of voice, and you see where you stand against the restaurants around you. For a restaurant the context differs from a webshop: the ask happens at the bill, reviews cover service and kitchen, and a busy service leaves no room for an hour of admin a day.
- How much time does it take per week?
- Less than 15 minutes to set up. Asking, replying and posting run automatically; you look at what comes out, reject anything you don't like, and read the private feedback. Set everything to automatic and it's purely monitoring.
- Does it work with my POS or reservation system?
- Yes. Lightspeed, Toast, Square, OpenTable, TheFork, Formitable and Resengo are connected, with Zenchef and Untill on the way. Using something else? Zapier or a simple guest-list connection covers it — and during onboarding we set it up with you.
- Can you filter guests so only happy ones leave a review?
- No, and we don't. Every guest can always leave a public review — those are Google's guidelines and we follow them. What we do offer is a private route alongside it. A guest who'd rather tell you directly can, and you get the chance to fix it.
- How many reviews do I need to reach the top 3 in my neighbourhood?
- It depends on your rating and on your neighbours. The calculator on this page puts your rating and review count next to the number 3 in your area and shows how many reviews you still need. More important than the number is the pace: fresh reviews weigh more than old ones.
- What does it cost?
- You start with 14 days free, no credit card. After that you pick Pro or Multi — the full restaurant prices are further down this page, in the pricing block. Our rule: never more per month than a table for two.