1. Who is responsible for uploaded content
The client who uploads content is responsible for that content. Whoever uploads a photo, logo, video or text declares that they own the rights or hold a valid licence for it, and that the use infringes no third-party rights. RecensioAI is a hosting service for that content and not its author.
This is also set out in section 34 of our terms and conditions.
2. What you may not upload
Prohibited content
- ·Photos you took from Google Maps, another website or social media.
- ·Stock photos without a valid licence, or photos used outside the licence terms.
- ·Logos, trademarks or branding of another company.
- ·A photographer's images without written permission for online use.
- ·Images of people who have not given permission, including guests and staff.
- ·Menus, text or reviews copied verbatim from a competitor.
- ·Unlawful, misleading, hateful or criminal content.
- ·Personal data of customers who were not informed or did not consent.
If you are unsure whether you may use an image, do not use it. Take your own photo or use an image with a licence that permits commercial use.
3. The licence we need
By uploading content you grant RecensioAI a limited, revocable, non-exclusive right to host, store, resize, convert, back up and display that content in your dashboard, your widgets, your emails and your pages. This right exists solely to deliver the service.
We do not become the owner of your content, we do not sell it and we do not use it in our own marketing without your separate written permission. If you delete the content or your account, this right ends and the content also disappears from our backups within 30 days.
4. Filing a notice
Send your notice to copyright@recensioai.com
RecensioAI B.V., attn. Copyright Agent, De Nieuwe Erven 3, unit 14563, 5431 NV Cuijk, The Netherlands
Designated agent, registered with the US Copyright Office (DMCA Designated Agent Directory)
Service provider: RecensioAI B.V.
Designated agent: Dani Dettori, RecensioAI B.V.
De Nieuwe Erven 3, unit 14563, 5431 NV Cuijk, The Netherlands
Phone: +31 970 102 51873
Email: support@recensioai.com
We can only handle a notice if it contains the following. This matches the requirements of the US DMCA (17 U.S.C. § 512) and the notice requirements of the European Digital Services Act.
- Your name, role, organisation, email address and postal address.
- A description of the work you hold the rights to, with evidence or a reference to the original.
- The exact URL or URLs where the content sits on our service, plus a screenshot.
- An explanation of why the use is infringing.
- A statement that you believe in good faith that the use is not authorised by the rights holder or by law.
- A statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf, under penalty of perjury where applicable.
- Your physical or electronic signature.
A knowingly false notice can make you liable for the other party's damages and costs. Only report what is genuinely yours.
5. What we do and how fast
Within 2 business days: We confirm receipt of your notice and give you a reference number.
Within 5 business days: On a valid notice we take the content offline or make it inaccessible, and we inform the client who uploaded it.
Immediately: For clearly unlawful or criminal content we act without waiting.
Always: We record every notice, decision and removal in an internal register.
We do not judge who is legally right. We act on a valid notice and give the other party a chance to respond. A dispute about ownership belongs between the parties involved, or before a court.
6. Counter-notice
If your content was removed and you believe that was wrong, for example because you do hold a licence, you can send a counter-notice to the same address. Include the reference number, the removed URL, why the use is permitted, your contact details and a statement that you are acting in good faith.
We forward your counter-notice to the notifier. If the notifier does not respond within 10 business days with legal action, we may restore the content.
7. Repeat infringement
We apply a strict policy for accounts that infringe repeatedly.
- First valid notice: content removed and a written warning.
- Second valid notice: content removed and a review of all uploads on the account.
- Third valid notice: the account is suspended and may be terminated without refund.
Costs, damages or third-party claims arising from content a client uploaded are for that client's account.
8. Our own content
The software, design, text, logo and the name RecensioAI are owned by us or by our licensors. Copying them without written permission is not allowed. If you see our content elsewhere, let us know at the same address.