Review management software for hotels
Collect more Google reviews after checkout, reply to every guest in their own language with AI, and see exactly how you rank against hotels in your city.
No credit card · set up in 15 minutes · drive direct bookings
Reputation check
See who's number 3 — and how to pass them
When guests search for 'hotel near me', the top 3 determines who gets the most bookings. See exactly how many reviews you need to reach the top.
Hotel not in the list?
We'll also send the results to your inbox.
Free · see instantly who's above you — results also sent to your inbox.
Try the app on a real restaurant dashboard
This is Osteria Nostra: a fully loaded demo workspace. Reply to reviews, watch competitors, set goals — exactly like your own account.
Competition
Keep an eye on your neighbors
Is the hotel three blocks away getting more active with reviews? We'll warn you before they overtake you in search results.
Overtake radar
Example neighbourhood · 6-month projection
- 1
hotel down the street
4.7★ · 412 reviews · +26/mo
Overtakes you in 1 mo - 2
New spot nearby
4.8★ · 188 reviews · +44/mo
Overtakes you in 1 mo - 3
hotel on the corner
4.6★ · 338 reviews · +31/mo
Overtakes you in 1 mo - 4
Your hotel
4.5★ · 296 reviews · +4/mo
You — 4 reviews/month
How it works: every week we read the rating and the review pace of the hotels around you, then project it forward. The moment someone is on course to pass you, you get an alert with how many reviews per week you need to stay ahead.
The Engine
From checkout to 5 stars
A seamless flow from checkout to review. Guests receive a request at the right moment, without staff having to lift a finger.
The engine turns
24/7, even during the rush
Every step feeds the next one. All you do is look at what comes out.
The Moments
When guests say yes
Ask for reviews at the moments that matter, from the front desk to the follow-up email.
QR in the welcome pack
Guests scan the code for service questions or interim feedback.
Direct ask at checkout
A friendly reminder while the guest experience is still fresh.
Automated email flow
A personal thank you email with a link to Google 24 hours after departure.
Live
A review lands. Watch the reply type itself out.
No queue, no catching up later. Within seconds there's a reply that reads like you wrote it.
SophieNew review · just landedHad a fantastic stay! The staff at the front desk was incredibly helpful and the bed was very comfortable. We'll definitely be back.
The keywords aren't there by accident
We strategically place keywords in every reply — your dishes, your cuisine, your city. Google reads those replies too, so the more relevant words live on your profile, the more often you surface when someone searches for them. Always written naturally, never stuffed.
AI Replies
Speak every guest's language
From German to Japanese: reply to every review in the guest's native language, in the tone of your hotel.
Had a fantastic stay! The staff at the front desk was incredibly helpful and the bed was very comfortable. We'll definitely be back.
Reply in your tone of voice
Posted automatically or sent for approval first
Dear Mark, thank you for your kind words! Glad to hear our team made your stay extra special. See you next time!
A happy guest is your best marketer
A 5-star review is a gift — but only if you reply. A short, specific thank-you invites the guest back. And someone who returns leaves more reviews and tells their friends.
Replies in the guest's language:
NLENDEFRITES+6Sentiment
Understand what guests really think
Discover trends in your reviews. Is the breakfast service the star, or are there complaints about the air conditioning?
Sentiment · last 90 days
+9 vs last quarter
Example view based on a restaurant profile. Your own dashboard shows your real reviews.
What guests talk about
"The handmade pasta is genuinely what sets them apart from other Italians here."
Staff mentioned by name
Guests name your people. We count those mentions so you know who makes the evening — and where someone needs support.
Sofia
front desk
34 mentions · 33 positive · 1 negative
"Sofia still remembered us from last month — that feels special."
Share this with your team
Marco
housekeeping
21 mentions · 20 positive · 1 negative
"Chef Marco came by the table to ask how it was. Class."
Share this with your team
Luca
concierge
12 mentions · 4 positive · 8 negative
"Our server seemed rushed and forgot our drinks twice."
Coaching needed here
We only show names guests write in their own review, always with the review attached. Nothing is invented or interpreted without a source.
What will move the needle most
Ranked by expected impact on your rating
- Big impactOne shift to change
Add one cook on Tuesday and Wednesday evenings
34 of the 43 waiting-time complaints come from Tuesday and Wednesday. This theme costs you an average of 1.4 stars in every review that mentions it.
- Big impactOne conversation
Coach the evening service on table rhythm
8 of the 12 mentions of Luca are negative, all after 8pm. Sofia scores 33 out of 34 positive in the same shift — the pattern sits in the shift, not in the restaurant.
- Quick winMenu tweak
Move the handmade pasta to the top of the menu
92% of all kitchen mentions are positive, and the pasta gets named most often. That's your strongest story — let guests see it first.
That's the difference between reading reviews and using them: you don't get a pile of opinions, you get three things you can change on Monday.
Winback
Fix issues before they go online
Give unhappy guests a direct line to the manager, so negative feedback stays private and you can resolve it.
What the guest sees
Thanks for being honest
Would you tell us what could have been better? This goes straight to the owner and is not published online.
We follow Google's guidelines: anyone can always leave a public review. We simply also offer the guest a private route.
What you see
Had a fantastic stay! The staff at the front desk was incredibly helpful and the bed was very comfortable. We'll definitely be back.
Suggested reply
Dear Mark, thank you for your kind words! Glad to hear our team made your stay extra special. See you next time!
- You hear it within minutes, not next week on Google.
- You get the chance to win the guest back — with an invitation or a conversation.
- Patterns become visible: waits on Tuesdays, one dish, one shift.
Your guest sees the question in their own language
An Italian guest, two German guests and an American family on the same evening. The review page reads the language of their phone and shows up right — you choose nothing, and nobody drops off because they don't understand the question.
- Detected automatically — no language picker, no extra step.
- Private feedback and the thank-you email follow that same language.
- The reply to their review is written back in that same language.
Also Portuguese, Polish, Swedish, Danish, Finnish, Norwegian, Malay, Arabic and Chinese.
Osteria Nostra
4.8·612 reviews
How was your experience at Osteria Nostra?
Share your experience publicly
Post a public review on Google — it takes less than a minute.
We'll only use this to keep you in the loop.
Or leave a review on
Send feedback privately
Prefer to share directly with the business? Your message goes straight to the owner.
Send private feedbackDirect Bookings
Turn reviewers into repeat guests
Collect email addresses during the review process and send personalized offers for their next stay.
Osteria Nostra
to marieke@example.com
Truffle night — 14 November, 18 seats
Our regulars get first pick
Hi Marieke,
You left us 5 stars in September — so you hear this first. On 14 November we're doing a truffle night: four courses, small tables, and our chef talking you through every plate.
18 seats. Regulars get to book 48 hours early.
Guests who left 4–5 stars in the last 6 months
The segment is built automatically from your reviews and guest contacts.
A guest who writes a review just handed you their email address and their opinion. That's the warmest list you own — warmer than any ad audience. We keep those contacts tidy; you email them when you actually have something to say.
Social Proof
Your best rooms deserve the best reviews
Automatically turn your 5-star reviews into beautiful posts for Instagram and Facebook.
Your best review this week is your best ad
Five-star reviews are turned into a post for Google, Instagram and Facebook automatically — in your colours, with your logo and your typeface. No designer, no Canva, no evening lost.
- You choose: post automatically or approve first.
- Only reviews from the star rating you set.
- Google Post, Instagram and Facebook in one go.
Swipe for Instagram and Facebook →
Updates as you type. Reviewer name, review and reply come from the actual review when posted.
AI Visibility
Get found by AI assistants
When someone asks 'what's the best luxury hotel in Amsterdam?', we make sure AI recommends you.
Get found inside AI answers
4 engines · checked weekly
What guests type in
- "Where can I get good Italian food near me tonight?"
- "Nice hotel for a dinner with 8 people?"
- "Best terrace with a kid-friendly kitchen around here?"
What we check per engine
- Are you named when a guest asks for a hotel in your area?
- What does the AI say about you: cuisine, price range, atmosphere — and is it right?
- Which sources does the engine cite, and are you listed there?
- Which competitor gets named instead of you?
AI assistants lean heavily on fresh reviews, a complete profile and directory listings. That's exactly what this platform keeps in order — so you work on Google and on AI in one move.
Integrations
Connect with your PMS
We connect seamlessly with your existing hotel software for full automation.
Zapier
Everything else
Not seeing your system? We connect to more than 6,000 systems through Zapier — POS, reservations, mailing list or accounting. And if it truly doesn't fit, we set it up with you during onboarding.
Works with your hotel stack
Read per system exactly what gets connected and how you set it up.
One client. Less than a year. The numbers.
We don't publish invented testimonials. This is one client we've tracked from day one — with numbers from their own Google profile.
Ristorante & Pizzeria La Sardegna
Italian restaurant·3.8 → 4.3
revenue
more reviews
Google reviews (4.3★)
Revenue and review growth reported by the owner. Google metrics measured from the connected profile.
Read the full case studyPricing
One flat price a month. No commission on your guests.
Start with 14 days free, no credit card. Then pick the plan that fits the size of your venue.
For one restaurant that wants to grow
Everything automatic: the ask at the bill, AI replies in your tone, sentiment and social posts.
About $2.57 a day
1 location
- Unlimited review collection via QR, POS and reservations
- AI replies to every review, in the guest's language
- Sentiment per theme and per staff member
- Automatic social posts and AI visibility check
- Done-for-you Google Business Profile management
No credit card needed · cancel monthly
For several venues under one roof
One dashboard for all your venues, with a comparison per site and per team.
About $1.97 a day per location
3 locations included
- Everything in Pro, for 3 locations
- Compare rating, review pace and sentiment per venue
- Roles and access per manager or venue
- Add extra locations easily
- Priority support and onboarding
No credit card needed · cancel monthly
Our promise: never more than a table for two a month
We keep the price deliberately low, because we know how hospitality margins work. What you pay here in a month is covered by a single table for two — and that table walks in because you rank higher, have fresh reviews and answer every guest. If it costs more than that, it stops being software and becomes overhead. So we keep it at two covers.
Prices exclude VAT · 100% deductible as a business expense
Comparison
Why hotels choose RecensioAI
Compared to traditional surveys, we offer a modern, AI-driven approach to reputation management.
Built for hotels (bill, table QR, service moments)
AI replies to reviews in your own tone of voice
Private feedback route alongside the public review
Best reviews auto-published as social posts
Sentiment by theme and by staff member
AI visibility: are you named in ChatGPT, Gemini, Perplexity?
Menu and listing sync across dozens of directories
Overtake radar: which neighbour is about to pass you
Dutch, English and a multilingual guest review page
Start on your own, without a sales call
| What a hotel needs | RecensioAI | Ovation | Birdeye | Marqii |
|---|---|---|---|---|
| Built for hotels (bill, table QR, service moments) | ~ | |||
| AI replies to reviews in your own tone of voice | ~ | |||
| Private feedback route alongside the public review | ~ | |||
| Best reviews auto-published as social posts | ~ | ~ | ||
| Sentiment by theme and by staff member | ~ | ~ | ||
| AI visibility: are you named in ChatGPT, Gemini, Perplexity? | ~ | |||
| Menu and listing sync across dozens of directories | ~ | |||
| Overtake radar: which neighbour is about to pass you | ||||
| Dutch, English and a multilingual guest review page | ~ | ~ | ||
| Start on your own, without a sales call | ~ |
Comparison based on publicly available information on the Ovation, Birdeye and Marqii websites (August 2026). ~ means partial, or only in a higher tier. Features change; check with the vendor if a row matters to your decision.
Getting started
Less than 15 minutes to set up. That's it.
Everything runs automatically; all you do is look at the result on your dashboard.
- Asking for reviews at the right momentThe app does it
- Replying to every reviewThe app does it
- Posting the best reviews on socialThe app does it
- Watching competitors nearbyThe app does it
- Keeping your Google profile currentThe app does it
- The whole setupunder 15 min — you
FAQ
Questions hotels ask
Scan your hotel free
A free scan of your Google profile: rating, review pace, the hotels around you and your AI visibility. After that you can try everything free for 14 days.
No credit card needed · cancel whenever you want
Keep reading
Research: 46,662 Google profiles
Our own research into what local businesses in the US and Europe actually publish on their profile.
Read moreCompare review management software
See which Google review management software fits your business — features and pricing compared.
Read moreHow to get more Google reviews
10 proven strategies to collect more 5-star reviews on Google Maps.
Read moreFree AI review reply generator
Paste any Google review and get an instant, professional response — choose tone, length and language.
Read moreReview Management Software for Hotels | RecensioAI
Review management software for hotels: more Google reviews after checkout, AI replies in any language, sentiment analysis, and social posts. 14 days free.
Why every hotel needs a review strategy
In the hotel industry, your online reputation is your most important asset. Guests compare scores on Google and TripAdvisor before booking. With our software, you automate the process of collecting and replying to reviews, allowing you to focus on hospitality.
Rank higher in Google Maps for hotels
RecensioAI helps hotels rank higher in the 'Map Pack' by increasing review frequency and reply quality. This directly leads to more visibility and bookings.
AI-driven guest interaction
Our AI learns the voice of your hotel. Whether you're a boutique hotel or a business resort, the replies sound authentic and professional, increasing guest satisfaction.
Frequently asked questions
- Does this work with Booking.com and TripAdvisor?
- Yes, all reviews from the major platforms arrive centrally in RecensioAI. You can reply to them all from one screen.
- How does this help with direct bookings?
- By improving your Google reputation, you rise in search results, leading guests to find your own website more often than an OTA's.
- Can we approve AI replies first?
- Absolutely. You can choose full automation or a 'check-and-go' workflow where you review every reply first.
- What if we have multiple hotels?
- RecensioAI is built for multi-location management. You have one dashboard for the whole group, with specific insights per hotel.
- Is there an integration with our PMS?
- We connect with Mews, Cloudbeds, and many others via direct integrations or Zapier. This way, review requests are sent automatically after checkout.
- What about guest privacy?
- We are fully GDPR-compliant. Guest data is stored securely in the EU and only used for sending the request.