Reservations
Table finished → review request
RecensioAI integrates with Formitable
RecensioAI integrates with Formitable. In Formitable you add a webhook yourself on the reservation finished event. As soon as the table is done, the guest is in Contacts and the review request goes out at the time you set.
How RecensioAI connects to Formitable
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
What gets automated
- Finished reservation becomes a contact
- Name, email and mobile are read automatically — nothing to map
- Review request by email or SMS, at the moment you choose
- AI drafts the reply to the review in the customer's own language
Setting up Formitable
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
In Formitable open Integrations → Webhooks → Add webhook.
- 3
Pick the event "reservation finished", paste our link, and save.
- 4
Send a test from Formitable and press Test here to see the green confirmation.
From Formitable to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set — never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Formitable integration
- Do I have to map fields in Formitable?
- No. We recognise the guest fields in Formitable's own payload. You just paste the link and save.
- Can I set the delay per shift?
- You set one delay per location, for example three hours after the visit. Requests outside your sending hours are held until the next morning.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number — enough to send one review request. Customers can opt out in one click.