Point of sale
Check closed → review request
RecensioAI integrates with Toast
RecensioAI integrates with Toast. As soon as a check is closed in Toast with guest details attached, we receive that guest and send a review request at the moment you choose. Toast has to switch order webhooks on for your location; after that it runs entirely by itself.
How RecensioAI connects to Toast
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
Toast has to enable this on their side — there is no self-service screen for it.
What gets automated
- Closed check with guest details becomes a contact
- Review request by email or SMS, at the moment you choose
- The customer lands on your own review page and picks Google or private feedback
- AI drafts the reply to the review in the customer's own language
Setting up Toast
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
Email your Toast representative: "Please enable order webhooks for my location and send closed checks to this URL:" — then paste our link.
- 3
Toast confirms, usually within a few working days.
- 4
Press Test here after their confirmation — the first closed check shows up green.
From Toast to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set — never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Toast integration
- Does Toast have to switch something on for me?
- Yes. Toast has no self-service webhook screen. You email your Toast representative once with our connection link; they usually confirm within a few working days.
- What happens to checks without an email address?
- We skip them. Without an email address or mobile number there is nobody to reach, so no contact is created.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number — enough to send one review request. Customers can opt out in one click.