Reservations
Guest seated / reservation completed → review request
RecensioAI integrates with OpenTable
RecensioAI integrates with OpenTable. OpenTable does not give outside apps a direct feed, so we connect through Zapier: a free tool that picks up your OpenTable reservation emails and forwards each guest to us. Guests who actually came in get a review request a few hours later.
How RecensioAI connects to OpenTable
Connection type: through zapier. You set it up once and it keeps running without you touching it.
What gets automated
- New reservation automatically becomes a contact
- You set how many hours after the visit the request goes out
- Review request by email or SMS, at the moment you choose
- AI drafts the reply to the review in the customer's own language
Setting up OpenTable
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Choose below what should happen with each guest, and how many hours after the visit the request goes out.
- 2
Copy your personal connection link at the bottom of this window (one click).
- 3
Go to zapier.com and create a free account. Click "Create" → "Zap".
- 4
As the trigger (step 1 in Zapier), choose Gmail or Outlook → "New Email Matching Search" and search for your OpenTable reservation confirmations (for example: from:opentable.com). This is how Zapier notices every new reservation.
- 5
As the action (step 2 in Zapier), choose "Webhooks by Zapier" → POST and paste your connection link in the URL field. Leave everything else as it is.
- 6
Click Publish in Zapier. Done — the next reservation shows up in your Contacts automatically.
From OpenTable to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set — never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the OpenTable integration
- Why through Zapier and not directly?
- OpenTable's reservation API is limited to approved partners. Zapier is the route that works for everyone today, and you set it up in about six minutes.
- Do no-shows get a request too?
- No. You set the delay to after the visit, and cancellations and no-shows are filtered out before anything is sent.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number — enough to send one review request. Customers can opt out in one click.