Hotel PMS
Guest checks out → review request
RecensioAI integrates with Apaleo
The direct Apaleo integration is live. The hotel adds its own client credentials and RecensioAI registers the checkout webhook. A checked-out guest can then flow into the existing review-request process with your delay, consent and sending rules.
How RecensioAI connects to Apaleo
Connection type: native connection. You set it up once and it keeps running without you touching it.
Apaleo documentationWhat gets automated
- Checkout becomes a review request
- Delay of 1 to 24 hours after checkout
- Review request by email or SMS, at the moment you choose
- AI drafts the reply to the review in the customer's own language
Setting up Apaleo
These are exactly the steps you see in the app under Settings → Integrations.
- 1
In Apaleo open Apps → Connected apps → Add custom app, and choose "client credentials".
- 2
Copy the Client ID and Client Secret Apaleo shows you.
- 3
Paste both below and press Verify. We show your property name when it works.
- 4
Done. We register the checkout webhook ourselves.
From Apaleo to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set, never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Apaleo integration
- Is RecensioAI listed in the Apaleo marketplace?
- RecensioAI uses a direct connection with the hotel's own Apaleo client credentials. The integration is live and included in the RecensioAI plan; Apaleo's own terms may still apply.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $77 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.