RecensioAI – review management software
    Mews logo

    Hotel PMS

    Guest checks out → review request

    RecensioAI integrates with Mews

    Mews is available in early access while RecensioAI awaits its partner Client Token. Hotels can securely preregister their Access Token, request priority onboarding, or start now through Zapier or Make. After activation, a checkout can enter the same protected review-request flow.

    Native connectionEarly access± 5 minutes to set upMarket: EU + US
    Start freeSee pricing

    How RecensioAI connects to Mews

    Connection type: native connection. You set it up once and it keeps running without you touching it.

    Mews documentation

    What gets automated

    • Checkout becomes a review request
    • Delay of 1 to 24 hours after checkout
    • Review request by email or SMS, at the moment you choose
    • AI drafts the reply to the review in the customer's own language

    Setting up Mews

    These are exactly the steps you see in the app under Settings → Integrations.

    1. 1

      Ask Mews support (or your Mews admin) for an Access Token for the RecensioAI integration.

    2. 2

      Paste the Access Token below and press Verify. We show your hotel name when it works.

    3. 3

      Copy the webhook link we show and add it in Mews under Settings → Integrations → Webhooks.

    4. 4

      Done. Every checkout now sends a review request at the delay you set.

    From Mews to a new review

    1. Step 1

      Customer visits

      A guest dines with you, a customer pays, or a job gets completed.

    2. Step 2

      Your system reports it

      Your POS, reservation system or CRM sends that customer to RecensioAI.

    3. Step 3

      Review request goes out

      By email or SMS, at the moment you set, never too early.

    4. Step 4

      Review or private feedback

      The customer chooses: a public review, or feedback straight to you.

    5. Step 5

      Reply and follow-up

      AI drafts the reply in the customer's own language, and you keep the contact for later.

    Questions about the Mews integration

    Is RecensioAI listed in the Mews marketplace?
    Not yet. The partner application is in progress. You can securely preregister your Access Token and request priority onboarding; live synchronization starts once the Mews Client Token is available.
    Is this integration included in my plan?
    Yes. Every integration is included in every plan, from $77 per month. There is no extra charge per integration.
    Where is the customer data stored?
    In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.

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