CRM
Order or task done → review request
RecensioAI integrates with Odoo
RecensioAI integrates with Odoo. In Odoo you create one automation rule that sends a webhook as soon as a sales order is confirmed or a task is finished. That customer becomes a contact with us and is asked for a review at the moment you choose. If you also want us to pull the email address and phone number out of Odoo, you enter your Odoo API key once.
How RecensioAI connects to Odoo
Connection type: webhook (copy and paste). You set it up once and it keeps running without you touching it.
Odoo documentationWhat gets automated
- Confirmed order or finished task becomes a contact
- Review request by email or SMS, at the moment you choose
- Duplicate customers are merged, so nobody is asked twice
- AI drafts the reply to the review in the customer's own language
Setting up Odoo
These are exactly the steps you see in the app under Settings → Integrations.
- 1
Copy the link below.
- 2
In Odoo turn on the developer mode: Settings → General Settings → scroll down → Activate the developer mode.
- 3
Go to Settings → Technical → Automation Rules → New. Model: Sales Order (or Task). Trigger: on the status you want, for example "Sales Order confirmed".
- 4
Under Actions To Do choose "Send Webhook Notification", paste our link in the URL field and add the fields partner_id, partner_email, partner_phone and partner_name to the payload. Save.
- 5
Confirm one test order on your own name, then press Test here.
From Odoo to a new review
Step 1
Customer visits
A guest dines with you, a customer pays, or a job gets completed.
Step 2
Your system reports it
Your POS, reservation system or CRM sends that customer to RecensioAI.
Step 3
Review request goes out
By email or SMS, at the moment you set, never too early.
Step 4
Review or private feedback
The customer chooses: a public review, or feedback straight to you.
Step 5
Reply and follow-up
AI drafts the reply in the customer's own language, and you keep the contact for later.
Questions about the Odoo integration
- Does this work with Odoo Online and with a self-hosted server?
- Both. Automation rules exist in Odoo Online, Odoo.sh and on-premise from version 14. For the optional API key connection your Odoo does need to be reachable over https.
- Do I have to enter an API key?
- No. If you include the partner_email and partner_phone fields in the webhook it works without a key. The key only helps when you can only send partner_id; then we look the contact details up ourselves.
- Is this integration included in my plan?
- Yes. Every integration is included in every plan, from $47 per month. There is no extra charge per integration.
- Where is the customer data stored?
- In the EU. We only receive name, email address and mobile number, enough to send one review request. Customers can opt out in one click.